The 4K is built with safety in mind. Insulation material and a double walled construction will drastically reduce the radiant heat transfer to the outer body up to a maximum oven temperature of 220°C / 428°F with the hood closed for no longer than 2 hours.

Yes, a 10-amp outdoor rated extension cord can be used. It is advisable to use an outdoor rated extension cord with cover for the connection between the 4K and the extension cord. Extension cords that do not exceed 10m / 32 ft in length may be used. Always check the condition of the cord before use. Never use an extension cord in the rain.

Avoid leaving your 4K lid open and uncovered. Continuous exposure to rain, snow or high humidity may lead to premature deterioration and product failure. Regular cleaning and maintenance will help keep your appliance in great working order, removing the cover once a month to wipe excess moisture and air out is recommended. Turning on the element once a month is also recommended to ensure longevity of the components.

The display screen is fitted with antiglare (frosted) glass. Positioning the 4K into a shaded area, protected from wind and rain is recommended. Should you still have difficulty seeing the display we recommend downloading the app which will relay the data to your device via Bluetooth®.

1,400W while the element is running.

Yes, you can click HERE to download the ‘How to Cook on the 4K, Tips & Guide’ document.

The 4K comes with 2 x #304 stainless-steel grills and 2 x vitreous enamel cast-iron grills. Also included as standard are a 33cm / 13in cordierite pizza stone, water container, charcoal tongs, 4 x food probes, and a grill grabber.

No.

You can click HERE to Download App User Guide

Should the app disconnect from the 4K’s Bluetooth® it will resume from where you left off upon reconnection.

The 4K has 2 x ambient probes in the hood and 4 removable food probes which monitor the temperature of the food it is inserted into.

The charcoal tongs and side hatch are for reloading charcoal and or woodchips without the need to open the hood of the 4K and loose heat build-up.

Please refer to our YouTube video taking you step by step on the process of side hatch reloading

For the best results, it is recommended to use natural lump charcoal. The Fast Flame Ignition System™ can also light briquettes, however due to the large variances in ingredients used by different manufacturers, we cannot guarantee their exact ignition time.

Charcoal can be ignited via The Fast Flame Ignition System™.
Charcoal can also be ignited manually with natural fire starters or lit via a charcoal chimney and transferred into the unit.

It is recommended to leave the hood open for a quicker charcoal ignition, as well as opening the bottom vent to position 6.

Yes, wood can be used. It is recommended to use wood chips however appropriately sized pieces of wood are okay to be used.

The 4K is built to retain heat and only requires a very small amount of charcoal to reach +250°C / 482°F. It is recommended to start with 200-300grams (7 oz – 10.5 oz) of charcoal. Overloading the 4K with greater volumes of charcoal is not recommended as this will result in a waste of coal and can result in product damage and / or spoilt food.

When your 4K is not in use, ensure it has fully cooled and the cooking surfaces have been cleaned. The 4K can be stored outdoors but should be kept under cover and protected with the purpose-made 4K grill cover. Our covers are made from heavy-duty, water-resistant 450 GSM UV-protected material; however, humidity and condensation can still develop between the cover and the grill depending on your climate. For best results, remove the cover periodically and wipe the 4K down to prevent moisture build-up. Always disconnect the power cord after use.

Before cleaning, ensure your 4K has fully cooled. For general cleaning, refer to the YouTube demonstration videos covering how to clean the unit and its interior parts. Use mild detergent, warm water and a cloth or soft scourer for most surfaces.
The temperature probes are not water-resistant—do not submerge them in water or place them in the dishwasher. Wipe clean with a dry cloth or use warm soapy water if required, taking care not to expose the probe heads to excess moisture.
Avoid using phosphoric based cleaners. If you need extra cleaning power, use a gentle bicarbonate soda paste on exterior and interior surfaces as recommended.

Once the 4K has fully cooled, you can safely remove and dispose of used charcoal and ash with a Hot Coal Bin or similar heat-resistant container. If you’re using untreated lump wood charcoal or pure wood, the cooled ashes can be placed in the garden. Avoid disposing of ashes from briquettes or any charcoal containing chemicals, as these are not suitable for soil or plant use.
Using fresh charcoal for each cook is recommended. However, you may reuse leftover charcoal if desired—this will not affect the unit, though used charcoal may retain flavours from previous cooks.
For a step-by-step guide on safely removing and managing charcoal, please refer to our YouTube demonstration video.

The air vent is made of alloy; therefore, it is recommended to use an alloy polish.
Please refer to our YouTube video demonstrations for cleaning this component of your 4K

Basic Troubleshooting information on the 4K can be found within the user manual.

1. Unplug the appliance and try another socket location.
2. If you use an extension cord, plug the appliance into a socket without the extension cord.
3. If the appliance has recently been exposed to wet conditions, place indoors and allow time to dry.
4. If the appliance continues to trip when used with different socket locations, contact our customer care team
   

Contact our customer service team for service support.