Last updated: August 2023
Personal Data means all information relating to an identified or identifiable individual, including names, physical addresses, email address, phone number, preferences, feedback and suggestions, IP addresses, location data, financial information and related personal information.
Shriro means Shriro Australia Pty Ltd (ACN 002 386 129) or its related bodies corporate.
COLLECTION OF PERSONAL DATA AND OTHER INFORMATION
Shriro collects and process Personal Data and other information for the following purposes:
- To register a product warranty;
- To perform authorised financial transactions as part of the purchase of a product or service;
- To provide a personalised service;
- To analyse and evaluate our users use of Shriro’s website;
- To improve products and websites;
- For directly marketing to you;
- To protect Shriro’s legal interests and fulfil its regulatory obligations;
- To respond to enquiries, feedback or complaints received from you;
- On an aggregated non-identifiable basis, to:
- Help Shriro understand its market position; and
- Assist with marketing to others;
- In other circumstances, provided Shriro complies with applicable Data Protection laws and regulations;
DISCLOSURE OF PERSONAL DATA
Shriro will not sell your Personal Data to anyone.
Shriro may share your Personal Data with other brands or entities within the Shriro Group.
Shriro may at its discretion engage third parties to provide services on its website or for its business processes, including to process and analyse data collected. Shriro may share your Personal Data as necessary for the third party to provide the service. Shriro limits the information it provides to third parties to the information they need to provide the service. Shriro deals with third parties that are required to meet the privacy standards described in this Policy in handling your Personal Data.
If a product or service is ordered from Shriro, then Personal Data may be shared with Shriro’s suppliers and other third parties to allow delivery of such product or service. These suppliers and other third parties are only authorised by Shriro to use Personal Data for the purpose it is given.
Shriro may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Shriro may also use your Personal Data to protect the rights, property or safety of Shriro, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
STORAGE AND SECURITY OF YOUR PERSONAL DATA
Personal Data stored in Shriro’s system is protected by electronic and procedural safeguards. We take reasonable precautions to protect Personal Data (and other content) from accidental loss and theft by storing it in secure data centres. Communication between users and our servers is encrypted via industry-standard secure sockets layer (SSL).
In relation to website security, the website is protected with an SSL Certificate. An SSL certificate serves as a digital "passport" that allows data to be transmitted over secure networks — protecting financial and credit card transactions, signups, web access to mail, sensitive information and intranets. It authenticates and encrypts the data transferred through the website to the server.
We take all reasonable steps to protect Personal Data, including through internal and external security, restricting access to Personal Data to those who have a need to know, maintaining technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security. Credit card information is not stored by Shriro on its servers. We choose technology partners based on their security and privacy policies and practices.
Given internet transmissions cannot be guaranteed to be entirely secure, you acknowledge and agree that you use the website and Shirro’s services is at your own risk.
In case of a security incident or any other breach of security safeguards, such as unauthorised disclosure of Personal Data under Shriro’s control, Shriro will respond in accordance with applicable Data Protection Laws, including any applicable reporting to the appropriate data protection authority.
RETENTION AND DELETION OF PERSONAL DATA
Shriro will retain your Personal Data for as long as it needs to provide you with its services.
Shriro takes steps to regularly destroy Personal Data, however it may:
- a) in some cases, retain a copy of your Personal Data to comply with our legal obligations, resolve disputes, enforce our agreements and to comply with our trust and safety obligations. Personal Data retained for this purpose will be archived and stored in a secure manner and will not be accessed unless required for any of these reasons; and
(b) retain Personal Data in an aggregated, de-identified or anonymous or other form where there is no reliable way of identifying you from the information. Shriro is free to use and reproduce any such information freely, and for any purpose whatsoever.
If a child has provided Shriro with personal information, his or her parent or guardian may contact Shriro for the purpose of deleting this information.
TRANS-BORDER PERSONAL DATA FLOWS
Shriro is a globally connected business and therefore stores and processes Personal Data gathered on serves located in other countries.
Please be advised that through your continued use of Shriro’s website and services, you are transferring your Personal Data to Australia and you expressly consent to that transfer.
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites or retailers do not constitute Shriro’s sponsorship or endorsement or approval of these websites or retailers. Shriro is not responsible for the privacy practices of these third parties. Shriro encourages our users to read the privacy statements of each website or third party that collects Personal Data.
You have the right to:
(a) access and correct your Personal Data that is held by us at any time.
(b) request the erasure of any or all of your Personal Data;
(c) restrict or object to the processing of any or all of your Personal Data; and
(d) withdraw any consent to processing that you have previously given in respect of any or all of your Personal Data.
Please note that where we are not, or are no longer, in a position to identify you within the information we hold (including because of any de-identification techniques we may have employed), then your rights as described above shall not apply.
We will respond to any request made in respect of the above in accordance with the applicable data protection laws.
We will respond to any request made in respect of the above without delay, but in any case within one (1) month of a request, or two (2) months where the requests are complex or numerous (in which case, we will inform you of such delay).
LAWFUL BASIS FOR PROCESSING
You acknowledge and agree that the processing of your Personal Data is necessary for the performance of a contract to which the Personal Data is central.
State laws may allow you to exercise certain access rights and make certain requests in relation to your data. Please contact Shriro to make a request in accordance with local law.
Shriro Australia Pty Ltd
Locked Bag 5002
2-34 Davidson Street,
Chullora NSW 2190
By phone: (02) 9415 5000
To assist Shriro to action the enquiry, please provide your full name and include details of the brand or Shriro contact to which the enquiry relates.
Need more support?
Reach out to our Customer Support team for more information.